Policies

Privacy Policy

Flava & TeaCoffeeChocolate is committed to protecting your privacy. In the course of transacting sales, we require names, addresses, phone numbers and email addresses. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to with "unsubscribe" as the subject line.

Flava does not sell, trade or rent your personal information to others except in the following circumstances;

• It is required by law;
• We believe it is necessary to protect our rights and property.

Terms and Conditions

The Flava & TeaCoffeeChocolate web sites are owned by Kate McLean.

By completing the registration process and completing a transaction, you agree to be bound by these Terms and Conditions. Flava & TeaCoffeeChocolate maintain the right to amend these Terms and Conditions at any time and any amendment will become effective immediately.

All orders are subject to our terms and conditions of sale as follows:

• Orders are to be paid in full prior to dispatch of goods. Payment can be made by Credit Card (Visa, MasterCard), PayPal or Direct Debit. Personal cheques ARE NOT accepted.
• We do not sell or supply your details to any third party under any circumstances. We store NO personal information or credit card details online.
• Goods purchased by PayPal or direct debit will only be dispatched once the funds have cleared (approximately 5 working days).
• Out of Stock Items/Backorder. If a product is out of stock we will place it on backorder for you. We will contact you prior to dispatch of the item. You will not have to pay additional postage for the item.
• Damaged Goods/Incorrect Choice. Flava & TeaCoffeeChocolate does not accept any responsibility for goods received that are broken or damaged in transit or any items that are ordered incorrectly. However, goods may be exchanged or replaced at the discretion of Flava & TeaCoffeeChocolate.
• Postage and Handling. The postage charges that appear when you check out is the actual postage and handling charge.
• Overseas orders. Unfortunately a shipping price cannot be quoted online. We will contact you to discuss the shipping prices and your choice of shipping method. The price of shipping your parcel depends on the weight and destination.
• Your continued use of this Web Site after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended.
• The products and services offered for sale by Flava & TeaCoffeeChocolate are not available to persons under the age of 18 years old and any other persons who are legally prohibited from entering into binding contracts.
• Any party engaged in illegal activities involving the use of this Web Site will be subject to civil and criminal sanctions and prosecution.
• Flava & TeaCoffeeChocolate does not guarantee that it will be able to prevent any illegal or inappropriate use of this Web Site, nor that it will give notice of any illegal or inappropriate use of this Web Site.
• Many goods and services attract a Goods and Services Tax (GST) at 10% if delivered in Australia. The GST-inclusive price that appears on the site is the price you pay. Please note that we are not legally required to report GST at this time.
• It is a violation of the law to place orders under a false name or with a fraudulently obtained credit card. Fraudulent ordering will be prosecuted to the fullest extent the law allows.

Disclaimer

The product information contained on this web site is provided by Flava & TeaCoffeeChocolate in good faith. The information is believed to be accurate and current at the date the product information was placed on this web site.

Flava & TeaCoffeeChocolate does not warrant that the web site or any products or services advertised on the web site will be available or will meet a customer's requirements.

Flava & TeaCoffeeChocolate does not warrant that your access to the network or the information contained in any content will remain error free, or that the network or the server which stores and delivers the website and its contents to you will remain free of viruses or other harmful components. By accessing the web site you agree that Flava & TeaCoffeeChocolate will not be liable as a result of any error, virus or harmful component.

Flava & TeaCoffeeChocolate do not make any representation or warranty as to the reliability, accuracy or completeness of the information contained on this web site, and by accessing this web site you agree that neither Flava & TeaCoffeeChocolate nor any of the employees thereof will be liable for any errors or omissions in the information contained on this web site. In ordering products from this web site, you accept all responsibility for selecting a product that is suitable for your purposes.

Flava & TeaCoffeeChocolate does not warrant that a product is available or suitable for your purposes and by accessing this web site you agree that Flava & TeaCoffeeChocolate will not be liable for any product that is not available or not suitable for your purposes or individual needs.

Returns Policy

Please choose carefully.

We DO NOT normally give refunds if you:

• Simply change your mind, or
• Make a wrong decision.

You can choose between a refund, exchange or credit:

• Where goods are faulty
• Have been wrongly described
• Are different from a sample shown to you, or
• Do not do what they are supposed to do.

Rainchecks

If a sale item runs out of stock inside the duration period of a sale or promotion, we will order the product for you at the sale or promotion price.

Our Buying Policy

For us to buy products from suppliers, the goods must be made in Australia using Australian products. The ONLY exceptions to this policy are when purchasing tea, coffee and accessories, or where a product is not available from an Australian producer, it is unique, and we feel our customers should have access to the product. We wish to provide as comprehensive a shopping experience as possible for our customers, with a full range of products. To this end, quality organics, teas, coffees and many accessories are not grown or produced in Australia and must come in from overseas. In this case, we ensure that the teas, coffees and accessories are purchased from Australian distributors.

Recycling

Wherever possible, we recycle as much packaging material as we can. This includes cartons, bubble-wrap and tissue paper. Australia post boxes are also recycled.
We are doing as much as we can to reduce our carbon footprint.

Online Shopping Checklist

• Identifying info - do you know who you are dealing with?

Has the web site provided contact information such as the physical address of the business, phone and fax numbers and, in the case of Australian businesses, an Australian Business Number (ABN). This is important if something goes wrong, for example, if your package doesn't arrive or your credit card is charged incorrectly.

• Description of product - do you know what you are buying?

Make sure the goods or services you are buying have been clearly described and they suit your needs. Confirm this with the business (eg by email or phone).

• Cost and currency - do you know how much you are paying?

It is important that you know the final cost, especially if the business is going to charge your credit card. Clarify that delivery and handling costs have been included and check there are no ongoing fees.
Check if there are any applicable taxes or import duties.
You should also clarify the currency - even an Australian company might list prices in US dollars.

• Confirm the order - do you know if your order is correct?

Once you know the final cost it is useful to get confirmation of your order before agreeing to pay.

• Applicable law - do you know which country's laws will apply to the transaction?

This is particularly important if you are doing business with a web site based in another country.

• Privacy - do you know how any personal information you submit will be trated?

Many web sites have privacy policies stating how they will deal with personal information. It's important that you read these policies as your name could end up on mailing lists that receive unsolicited email from online marketers. In many countries, including Australia, there is now privacy legislation.

• Payment mechanism - do you know what sort of online security the web site has for processing your payment?

You need to satisfy yourself that any online payment by credit card is secure.

• Print out details - do you have printed copies of the terms of your agreement?

Make sure you print out any form you have filled in and keep copies of any email correspondence. It's a good idea to print out pages from the web site as a record of the offer you have accepted. This is important if the business has denied making promises to you. Remember, web sites change regularly, and even disappear completely. You want to be able to prove the terms of your contract with the business.

• Delivery - do you know how long it will take for the product to get to you, and who to call if it doesn't arrive?

You should clarify an expected delivery date so that you know when to start chasing it up if it hasn't arrived.

• Terms and conditions - do you know all the terms and conditions?

These will give you details on how the company deals with customers. They need to be read carefully in case there were things you were unaware of, for instance, what happens if the chosen product is unavailable.

• Refunds and warranties - do you know the business's return, exchange, refund and warranty policies?

If you can't find any policies on the web site, contact the business via email or telephone and ask them to explain their procedures.
Australian busineeses are bound by the Trade Practices Act and/or fair trading legislation. this means businesses have to replace a product or refund your money if that product is not of merchantable quality, or fit for any purpose that you've made known to the supplier. Goods must also match any descroption given by the trader (this could include matching a photograph of the goods).
For services, they should be rendered with due care and skill and be reasonably fit to achieve the purpose specified.

• Complaint handling and dispute resolution - will you have access to a complaints handling process or any external dispute resolution mechanism?

Are you satisfied that, if you aren't happy with some part of the purchase, the business will attempt to resolve any complaints you make in a fair and open manner? Many businesses have policies about internal complaint handling and external dispute resolution when they can't address any complaint you make directly to them - it's worth checking this out before you make your purchases.

• Beware of internet scams

For information on scams to look out for when on the internet, check out the "Internet Scams" section of the ACCC's SCAMwatch Web site.
SCAMwatch has information on how to avoid:

• Online shopping and auction scams
• Domain name renewal scams
• Spam (junk mail) offers
• 'Free' offers on the internet
• Modem jacking
• Spyware and key-loggers
• and a range of other scams that target consumers and small business.